Engineering Research Centers

Service Engineering of Call Centers: Research, Teaching, Practice

* Faculty of Industrial Engineering and Management, Technion, Haifa, 32000, Israel ABSTRACT A course on Service Engineering has been taught at the Technion for over ten years [ 19]. Some unique aspects of the course are the incorporation of state-of-the-art research and real-world data in lectures, recitations and homework. Currently, the application focus of the course is telephone call center...

The NINR Research Centers Program.

T raditionally, new developments in science have been the products of the creative mind of the independent scientist, striving to answer a question or solve a complex problem. This independent, investigator-initiated model remains a dominant driving force of research. However, as science progresses in the 21st century, additional research paradigms, interdisciplinary and cooperative in nature, ...

Design and design centers in engineering education

Research centers' ranking and resource management

In recent decade, there has been an increase in the number of research centers and the allocated budget and resources to research in Iran. These research centers show widely different performance and research impacts. Identifying the sources of such differences can help the research sector managers improve the effectiveness of distributed resources. This study was performed on 28 research cent...

Research participant-centered outcomes at NIH-supported clinical research centers.

BACKGROUND Although research participation is essential for clinical investigation, few quantitative outcome measures exist to assess participants' experiences. To address this, we developed and deployed a survey at 15 NIH-supported clinical research centers to assess participant-centered outcomes; we report responses from 4,961 participants. METHODS Survey questions addressed core aspects of...